An epic poem by G.B. Stewart, the mind behind 'Blue' of Overly Sarcastic Productions!
Hi everyone!
Quick update for y'all today, but we got the bookmarks in last week and they look awesome! Take a look!
Hi everyone!
If we haven't made our formal introduction update on this campaign yet: Hi, I'm Eira, Head of Crowdfunding and Fulfillment over here at Wraithmarked and I'm here with my colleague Heather. Nice to meet y'all (or possibly hello again).
I'm interrupting our regularly scheduled updates to let you know that we're slightly changing how we handle a few things here at Wraithmarked, first and foremost, how we offer and manage support. Second, our update frequency. So let's jump right into it!
Over the last couple of years, we've been very fortunate to see our audience grow considerably and we've expanded to account for that. We started taking email support requests, brought new people on board to help, and transitioned from an email inbox to a ticketing system. None of it has been perfect, but we've always tried to provide you all with the best support possible.
So here we are again, making a change to hopefully improve your experience as well as ours. At time of writing, there are three primary ways for you to contact us: Kickstarter comments, Kickstarter messages, and our support email. Over the last few months, wrangling all of these different channels has exposed a few inefficiencies that we'd like to address.
Effective immediately, if you need help with something, please send an email to [email protected]. If you send us a Kickstarter message, we're going to reply with a form response asking you to send your request to our support email.
You're of course welcome to comment as you feel you need to and we will reply to your comment as soon as we're able!
If you've never contacted us for any issues, here are a few important things for you to keep in mind. First, we are open 8am - 4pm EST. Second, we are closed on all Federal US holidays. Finally, when you contact us, we will have your request assigned to either Heather or myself AND we'll always do our absolute best to reply to your request within 3-5 business days.
Over the past couple of years, we've generally held to a firm stance of posting 2 updates on each campaign a month. While in many cases we have plenty to talk about, sometimes— particularly if books are crossing the ocean— there's not much to share. So, going forward, our campaign update policy will be "no less than 1 update a month". Even though we'll continue in our endeavor to share 2 updates a month with you, there may be months where there is only 1 update.
Thanks so much for your time and your continued support! We'll catch you in the next update!
— Eira & Heather
Hi Everyone!
Quick update today, but we wanted to let y'all know that all of the art prints we showed off in one of our previous updates have been shipped out to G.B. Stewart (aka Blue) for signing! There are a lot of them, so it will take a while for him to work through them all, but once they're done and on their way back to us, we'll let y'all know!
Also, as a quick note. We are closed this coming Monday (November 11th) for Veterans Day. If y'all reach out to us for support we'll catch up with you once we're back in the office!
Hey Everyone!
Quick update for you all today! We just wanted to check in and let everyone know that the bookmarks have been ordered! :) It's a very, very big order so it will likely take longer than usual to print and ship, but once we have word on that process we'll let y'all know!
Hi everyone!
We're very excited to be able to share that we've gotten the art prints in from our manufacturer! More than that, we get to show off how cool these are and a couple neat things we did to make them extra special!
For the map, we wanted to add a little something to make the print a little extra special. So, we took inspiration from the classic travel scenes in the Indiana Jones films (there are still only 3 of them right?) and gave them a small Venetian twist. Take a look!
For this gorgeous art piece, we wanted to highlight the fact that it looks like a stained glass window. No film references here (though a stained glass window is pretty important in one of the three films). So rather than foil, we used raised spot gloss, which not only gives it the look we were after, but there's a bit of texturing too!
