An epic poem by G.B. Stewart, the mind behind 'Blue' of Overly Sarcastic Productions!
Hi Everyone!
Quick update for everyone today, but we got the signed art prints back from G.B. Stewart (Blue)! Take a look!
With those done, all we have left to order are the stickers, which we'll be getting to next, stay tuned!
As with our last update regarding this matter, apologies for the copy-and-paste nature of this one, also. Since this was a widespread issue that affected nearly all of our campaigns, we thought it best to just keep it uniform for consistency.
Following up on our previous update about our printing partner, CPi, we’ve gotten word from our that their systems are back online! Of course, as with any significant outage, that is only the first step. We expect it will take a little bit of time for them to get rolling again for all their clients, so while we still anticipate some delays on a few of our projects, they are not likely to be as significant as previously expected.
In fact, we have already been in communication with CPi regarding the next steps on a number of our upcoming projects. Even in the midst of this outage, they were able to get physical proofs for two of our upcoming campaigns shipped out to us for review (pictured below). So we're thankfully well on our way to being back on track.
While the outage was ongoing, we've continued working with our other production partners to produce other campaign rewards such as bookmarks, art prints, pins, etc. to ensure that we're as ready as we can be once the books are printed. We have also updated our project pipeline tracker to reflect any projects with anticipated delays and will update folks for those respective campaigns as we move forward with production.
Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST, and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂
Thanks so much for your continued support, patience, and understanding!
Hey everyone!
First, we apologize for the copy-and-paste nature of this update. After reading, you’ll understand why it didn’t make sense to modify it for every campaign we have going on.
We wanted to touch base with you on a developing situation that will likely be affecting the production of all our projects for the next several months. In the last few weeks, our primary printer (CPi, based out of the UK) made us aware of a cyber attack that created a network outage and subsequently delayed a few of our campaigns that were just about to start the printing process. At the time, we notified backers of those campaigns, but as time has gone on, it has become clear that their entire production schedule has been impacted.
We don’t know the full scale of this outage from a technical perspective, but we do know that all of their clients are affected. Because of that, we can guess that each day this situation persists has the potential to delay their production schedules days or even weeks at a time.
You can read a bit more about the situation here:https://www.printweek.com/content/news/cpi-tackles-cyber-attack/
If this campaign is due to fulfill in the next 6-8 months, it’s very possible there may be some delay on that, ranging from a few weeks to a few months. If this campaign is due to fulfill 9-14 months from now, we are hoping there won’t be any delay at all. Unfortunately, it will all be difficult to predict, so we wanted to let you know regardless.
We have managed to get physical proofs for a couple of campaigns, but even with our approval, CPi will not be able to start the full print run until their systems are back online and they’ve gotten caught up. As we get news from them, we’ll update you all here when relevant.
There isn’t much Wraithmarked can do short of communicate with you all and be patient as CPi gets their systems back online. In the meantime, if we still have other products left to order for this campaign, such as bookmarks, prints, pins, etc. we’ll continue to get those from our other manufacturing partners as planned.
Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂
Thanks so much for your continued support! We’ll continue to keep y’all posted as this situation gets resolved.
Hey everyone!
We wanted to do a quick check in today to let y'all know that we've gotten word that G.B. Stewart (Blue) is about 3/4 of the way through signing all the art prints! There were several thousand of each print in all, which makes for a lot of work. But once those are done, they'll get shipped back to us and we'll hold onto them until everything else is ready to fulfill.
Once we do get them back, we'll be sure to take some pictures of the signed versions for everyone to see! :)
Hi Everyone!
While we're waiting on the things in our last update to work themselves out, we wanted to take a moment to do a quick intro. While interacting with us here on Kickstarter or via our support email, the majority of the time, you'll be chatting with two people!
I am in charge of coordinating the campaigns and fulfillment for nearly everything Wraithmarked does. I came to Wraithmarked a little over 2 years ago after spending more than a decade as your friendly neighborhood IT gal. Most days, I can scarcely believe it's real. But here I am, with all you fine people, eagerly waiting to get my hands on this and every book we make. :)
A couple of quick things about me. I've written a cyberpunk novel, published tabletop RPG, and occasionally play the bass guitar for local charity events. When I'm not being a total dork, I collect bumps and bruises skating with a local roller derby team under the name 'Tryst Issues'.
In addition to helping out my benevolent overlor- Eira, I'm also head of the Wildcrown brand! You'll likely talk to me if you send us a support message here on Kickstarter or via email.
Within Wraithmarked and Wildcrown, I'm a bit of a nerd. Outside of Wraithmarked and Wildcrown... also a nerd. I have my own illustration business which allows me to travel to different conventions and meet some truly fantastic con-goers and fellow artists alike! I build Zoids model kits, play too many video games, collect trinkets, and dote on my cats, Soren, Taro, and Edgar.
We bring all this up to let you all know that when you interact with us, you're talking to real people who have been involved with the creative process from start to finish. It's super important that your experience with us is a good one. While we can't promise completely smooth sailing— manufacturing and distribution are tricky businesses— we will do our best to keep y'all informed as the process progresses.
That's all for today! Just wanted to stop by, give y'all a peek behind the curtain, and say hello! Thanks again for supporting what we do here at Wraithmarked!
Cheers, Eira & Heather