Printing Update
about 1 year ago
– Tue, Feb 25, 2025 at 11:29:21 AM
Hey everyone!
First, we apologize for the copy-and-paste nature of this update. After reading, you’ll understand why it didn’t make sense to modify it for every campaign we have going on.
THE ISSUE
We wanted to touch base with you on a developing situation that will likely be affecting the production of all our projects for the next several months. In the last few weeks, our primary printer (CPi, based out of the UK) made us aware of a cyber attack that created a network outage and subsequently delayed a few of our campaigns that were just about to start the printing process. At the time, we notified backers of those campaigns, but as time has gone on, it has become clear that their entire production schedule has been impacted.
We don’t know the full scale of this outage from a technical perspective, but we do know that all of their clients are affected. Because of that, we can guess that each day this situation persists has the potential to delay their production schedules days or even weeks at a time.
You can read a bit more about the situation here:https://www.printweek.com/content/news/cpi-tackles-cyber-attack/
WHAT DOES THIS MEAN FOR THIS CAMPAIGN?
If this campaign is due to fulfill in the next 6-8 months, it’s very possible there may be some delay on that, ranging from a few weeks to a few months. If this campaign is due to fulfill 9-14 months from now, we are hoping there won’t be any delay at all. Unfortunately, it will all be difficult to predict, so we wanted to let you know regardless.
We have managed to get physical proofs for a couple of campaigns, but even with our approval, CPi will not be able to start the full print run until their systems are back online and they’ve gotten caught up. As we get news from them, we’ll update you all here when relevant.
IN SUMMATION…
There isn’t much Wraithmarked can do short of communicate with you all and be patient as CPi gets their systems back online. In the meantime, if we still have other products left to order for this campaign, such as bookmarks, prints, pins, etc. we’ll continue to get those from our other manufacturing partners as planned.
Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂
Thanks so much for your continued support! We’ll continue to keep y’all posted as this situation gets resolved.
Art prints more than halfway done being signed!
about 1 year ago
– Thu, Feb 20, 2025 at 06:37:53 AM
Hey everyone!
We wanted to do a quick check in today to let y'all know that we've gotten word that G.B. Stewart (Blue) is about 3/4 of the way through signing all the art prints! There were several thousand of each print in all, which makes for a lot of work. But once those are done, they'll get shipped back to us and we'll hold onto them until everything else is ready to fulfill.
Once we do get them back, we'll be sure to take some pictures of the signed versions for everyone to see! :)
A Quick Introduction…
about 1 year ago
– Wed, Feb 05, 2025 at 08:24:58 AM
Hi Everyone!
While we're waiting on the things in our last update to work themselves out, we wanted to take a moment to do a quick intro. While interacting with us here on Kickstarter or via our support email, the majority of the time, you'll be chatting with two people!
Hi! I'm Eira!
I am in charge of coordinating the campaigns and fulfillment for nearly everything Wraithmarked does. I came to Wraithmarked a little over 2 years ago after spending more than a decade as your friendly neighborhood IT gal. Most days, I can scarcely believe it's real. But here I am, with all you fine people, eagerly waiting to get my hands on this and every book we make. :)
A couple of quick things about me. I've written a cyberpunk novel, published tabletop RPG, and occasionally play the bass guitar for local charity events. When I'm not being a total dork, I collect bumps and bruises skating with a local roller derby team under the name 'Tryst Issues'.
Hey there! I'm Heather, and I'm Eira's underling at Wraithmarked!
In addition to helping out my benevolent overlor- Eira, I'm also head of the Wildcrown brand! You'll likely talk to me if you send us a support message here on Kickstarter or via email.
Within Wraithmarked and Wildcrown, I'm a bit of a nerd. Outside of Wraithmarked and Wildcrown... also a nerd. I have my own illustration business which allows me to travel to different conventions and meet some truly fantastic con-goers and fellow artists alike! I build Zoids model kits, play too many video games, collect trinkets, and dote on my cats, Soren, Taro, and Edgar.
Okay, back to Wraithmarked…
We bring all this up to let you all know that when you interact with us, you're talking to real people who have been involved with the creative process from start to finish. It's super important that your experience with us is a good one. While we can't promise completely smooth sailing— manufacturing and distribution are tricky businesses— we will do our best to keep y'all informed as the process progresses.
That's all for today! Just wanted to stop by, give y'all a peek behind the curtain, and say hello! Thanks again for supporting what we do here at Wraithmarked!
Cheers, Eira & Heather
Bookmarks Have Arrived!
about 1 year ago
– Mon, Jan 06, 2025 at 05:41:58 AM
Hi everyone!
Quick update for y'all today, but we got the bookmarks in last week and they look awesome! Take a look!
Update to Wraithmarked Support and Update Policies
over 1 year ago
– Wed, Nov 27, 2024 at 06:30:12 AM
Hi everyone!
If we haven't made our formal introduction update on this campaign yet: Hi, I'm Eira, Head of Crowdfunding and Fulfillment over here at Wraithmarked and I'm here with my colleague Heather. Nice to meet y'all (or possibly hello again).
I'm interrupting our regularly scheduled updates to let you know that we're slightly changing how we handle a few things here at Wraithmarked, first and foremost, how we offer and manage support. Second, our update frequency. So let's jump right into it!
Wraithmarked Support
Over the last couple of years, we've been very fortunate to see our audience grow considerably and we've expanded to account for that. We started taking email support requests, brought new people on board to help, and transitioned from an email inbox to a ticketing system. None of it has been perfect, but we've always tried to provide you all with the best support possible.
So here we are again, making a change to hopefully improve your experience as well as ours. At time of writing, there are three primary ways for you to contact us: Kickstarter comments, Kickstarter messages, and our support email. Over the last few months, wrangling all of these different channels has exposed a few inefficiencies that we'd like to address.
Effective immediately, if you need help with something, please send an email to [email protected]. If you send us a Kickstarter message, we're going to reply with a form response asking you to send your request to our support email.
You're of course welcome to comment as you feel you need to and we will reply to your comment as soon as we're able!
Support Hours
If you've never contacted us for any issues, here are a few important things for you to keep in mind. First, we are open 8am - 4pm EST. Second, we are closed on all Federal US holidays. Finally, when you contact us, we will have your request assigned to either Heather or myself AND we'll always do our absolute best to reply to your request within 3-5 business days.
Update Schedule
Over the past couple of years, we've generally held to a firm stance of posting 2 updates on each campaign a month. While in many cases we have plenty to talk about, sometimes— particularly if books are crossing the ocean— there's not much to share. So, going forward, our campaign update policy will be "no less than 1 update a month". Even though we'll continue in our endeavor to share 2 updates a month with you, there may be months where there is only 1 update.
Thanks so much for your time and your continued support! We'll catch you in the next update!
— Eira & Heather
